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Wellington Florist - Frequently Asked Questions

  • Are consumable products allergy free.
  • Please note regarding consumable products, ingredients vary and are subject to change depending on the supplier. Internet Florist cannot be held responsible for any allergy or food intolerance etc. arising from the consumption of same.
  • Will the Flowers be like the image on the website
  • Whilst every effort is made to match as closely as possible, sometimes colour shades can be different to the system image. Depending on availability on the day if an exact colour is not available, we will replace with an alternative colour. When a certain flower type is not available a suitable alternative will be made to try and match as closely as possible the original request.
  • Will Extra Gifts (Add Ons) be same as described.
  • If Teddy Bear, Vase or Balloons etc are also ordered , they will be delivered with the flowers. We reserve the right to supply the item with a change of colour/wording from image, depending on availability on the day. This does not apply to wines, which will always be as ordered, red , white, champagne etc. only the brand name may change if necessary. With regards to consumables, an unavailable item will be replaced by a similar alternative. In most cases Extra Gifts/Cakes/Chocolates have to be accompanied by Flowers. A message will advise No Product Selected if this is the case and you will need to add Flowers to your order.
  • Why do you need my phone number?
  • It is essential to provide us with your full contacts details, including a valid phone number. Customer service may need to speak to you to confirm the recipients' address, to modify the order or to confirm payment details. We will only contact you by phone in relation to the order you have recently placed.
  • What happens after I place an order?
  • We will send you a confirmation e-mail to confirm that we have accepted your order. You will receive another e-mail to confirm that the order has been delivered.
  • How do I check the status of my order, track my order?
  • Login to my flowers4wellington.com account to track the status of your order or visit our customer service page.
  • How will I know when the flowers have arrived?
  • We will send you a confirmation e-mail to confirm that the order has been delivered. You will receive this e-mail up to 48 hours after delivery. Please ensure that you have provided an accurate e-mail and that you have added orders@internetflorist.biz to your address book so that our e-mails do not arrive in the junk mail.
  • How do I modify or cancel my order?
  • Login to my flowers4wellington.com account to modify your order or visit our customer service page. All changes must be 24 hours before delivery.
  • What credit cards do you accept?
  • We accept all major credit and debit cards (not American Express) as well as PayPal. With some cards you need to request online transactions with your bank. If you experience any problems when you try to place an order please contact our customer service team who will help you to make sure that the order is accepted.
  • When will my credit card be charged?
  • We charge your credit card when you place the order. We use a very secure payment platform that enables us to charge your card immediately.
  • Is it safe to give my credit card detail on the internet?
  • At Flowers for Wellington we only use the very best in security for our online payments. We use PayPal for our online payments and as one of the largest payment processors in the world their security is top notch.
  • Will my contact information be kept confidential?
  • flowers4wellington.com keeps customer information completely confidential. Our company does not share customers' personal information for third-party use or sell it to advertising agencies. In the event of a legal requirement, fraud, or law-enforcement request, your personal information may be shared upon request from the relevant authorities.
  • Can I specify AM or PM deliveries?
  • Yes you can. For AM deliveries please make sure you order at least the day before.
  • Can I send flowers on Sunday and Public Holidays?
  • This will depend on the location. When you make your order, the opening times will be advised. If the shop is closed a message will advise to chose another time or day.
  • Are there any additional charges when sending flowers?
  • The delivery costs are: Wellington Wellington City 10.00 USD.
  • Do the flowers come with a vase?
  • A vase is not included in the price unless specified in the product description. The vase may be different from the one shown in the example image.
  • How do I contact flowers4wellington.com customer service if there is a problem?
  • Use my flowers4wellington.com account to access your account and contact customer service. Alternatively, call our customer service department.
  • What are the most common problems with orders?
  • Incomplete recipient details. It is essential that you provide our florists with full and accurate details of the recipient. Local phone number of recipient is required to help us ensure that the flowers and gifts arrive on time. We cannot be held responsible for late delivery if this information is not provided.
  • What happens if the recipient is not at home?
  • Our local florists are also experts in home delivery. We know that sometimes the recipient is not at home, and this is why it is essential that you provide the e-mail and/or phone number of the recipient. Be assured that our local florist will always try to contact the recipient and make a successful delivery.
  • How do I care for my flowers?
  • It is best to keep them in a well-lit room away from direct sunlight. Make sure you change the water every two days and use flower food to help them to stay fresh longer.
  • Changes
  • If there any changes to your order such as delivery date, delivery location, card message, etc., please email any changes to orders@internetflorist.biz referencing your order number and the changes you wish to make.
  • Cancellation Policy
  • (1) For a Full 100% refund the cancellation must be made before 2:00 P.M. European Standard time the day PRIOR to scheduled delivery. (2) If the cancellation is received after 2:00 P.M. European Standard time, a 50% refund will issued. (3) If your gift is en route on delivery day or has been delivered, or refused by the recipient, we will be unable to Cancel or Refund the order. (4) Cancellation and refunds are not available for failed delivery attempts when incorrect delivery information has been supplied. (5) No refunds on Special Orders. Once a Special Order has been accepted and paid for by the client, it cannot be cancelled or refunded. We cannot accept orders from customers under the age of eighteen (18) years. Delivery Services - Should you require your delivery to be made within a specific time period, you can ask on your order form for your flowers to be delivered am or pm! Please note some services are subject to availability and that at certain times of the year these prices can vary. We will advise you of services available at the time of placing your order: Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery. If the recipient fails to make contact in good time we reserve the right to charge for re-delivery to that or an alternative address. We cannot accept orders for timed delivery overseas due to differences in international time zones. We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity.
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